Career Oportunities @ Priority One CU

Whenever there is an oportunity to join the Priority One Team, we will post information here.

Job Id 1013
Job Title Two (2) Part-Time Call Center Specialists
Employment Status Part Time
Location South Pasadena
Department Call Center
Overview We currently have TWO Call Center Specialist positions available in our Call Center in So. Pasadena.

Role:

Responsible for handling a variety of member services calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, orders, payments, products and services. Completes and maintains related reports, records, and files. Utilizes effective sales strategies to cross-sell credit union products and meet organizational sales goals. Supports all functions within the Call Center.

Job Duties and Responsibilities:

  • Receives customer telephone questions and complaints in a professional manner.
  • Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Call Center Manager.
  • Provides general information to members on Credit Union policies, procedures, and programs.
  • Provides basic information to members on accounts, orders, payments, products, and services.
  • Performs basic maintenance functions on accounts.
  • Maintains and projects the Credit Union’s professional reputation.
  • Completes weekly Call Center statistical reports.
  • Keeps supervisor informed of area activities and significant problems.
  • Completes required reports and records accurately and promptly.

Experience:

At least 1 year of customer service experience in a call center environment, required. Credit union or banking background preferred.

Education:

A high school diploma or GED required.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Applicants must meet qualifications to be considered. Position is open to internal and external candidates.

All positions require candidates with friendly, positive attitude, and professional demeanor having work experience in customer service areas. For more information regarding employment with Priority One Credit Union, please contact:

Esmeralda Sandoval
humanresources@priorityonecu.org
Human Resources 626.441.1999 ext 1007 or fax resume to 626.441.1756

NOTE: Please do not include sensitive information such as your social security number when emailing the Credit Union. Use email for general information requests only.

 
 

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