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Protect Your Identity

Safeguarding personal information

Here are some great tips on how to stay safe in cyberspace:

  1. Set strong passwords. A strong password is a combination of upper and lower case letters and numbers that are not easily guessed. It could also be a simple sentence. Change it frequently and don’t write it down or share it with others.
  2. Don’t reveal personal information via email. Scammers can make e-mail messages and texts look legitimate. Be wary of companies asking for you to send personal information as “verification.” Do not send your personal information such as account numbers, social security numbers, passwords, etc. via email or text.
  3. Don’t download that file! Opening files attached to emails can be dangerous because they can contain harmful computer viruses or programs. Rule of thumb: if you’re not expecting an attachment from someone, question whether it is legitimate. Make sure you have a good antivirus program on your computer that is up-to-date.
  4. Links aren’t always what they seem. Use caution when clicking links that are embedded in an email message. If it’s a link from an unsolicited company, type in the URL address directly instead. The displayed link is not always the same as the link that is programmed in the message.
  5. Web sites aren’t always what they seem. Take a moment to verify that the Web page address you’re visiting matches exactly with the URL that you expected to reach.
  6. Logoff from sites when you are done. When you are ready to leave a site you have logged in to, click the “logoff” button or link rather than just closing the page.
  7. Monitor account activity. Monitor your account activity regularly either online or by reviewing your monthly statements and report any unauthorized transactions immediately.

What to Expect from Priority One Credit Union

  1. Priority One will never call, email or otherwise contact you and ask for your user name, password or other online banking credentials.
  2. Priority One will NEVER contact you and ask about your credit or debit card number, PIN or 3-digit CVC security code.
  3. Our debit card provider will never contact you and ask for your card number, expiration date or 3-digit CVC security code.
  4. If you are uncomfortable with any call you receive regarding your account, please hang up and call us at 877.762.8663 to verify that the call came from the Priority One.

Rights and Responsibilities

With respect to online banking and electronic fund transfers, the Federal government has put in place rights and responsibilities for both you and the Credit Union. These rights and responsibilities are described in the Electronic Services Agreement & Disclosure you received when you opened your account with Priority One Credit Union.

In addition, the State of California provides important information on Consumer Rights in Electronic Fund Transfers.

Report an Incident

If you receive an e-mail or text that you think is suspicious and involves Priority One Credit Union, please report it to the Credit Union at info@priorityonecu.org. Also report it to the Federal Trade Commission. Law enforcement needs to know.

Identity Theft Prevention

Every two seconds, another American becomes a victim of identity fraud. In 2014, 12.7 million consumers suffered identity fraud – costing $16 billion (Javelin Strategy and Research. Identity Fraud Report, March 2015.)  Thieves who want to obtain personal information have many ways to try to get this information. They use the information in an attempt to open credit accounts in the consumer’s name, leaving only the bills and the negative credit history to be sorted out by others.  Recouping losses and clearing your credit will take money and time.  As your trusted financial partner, your identity protection is important to us.  We already have procedures in place to detect warning signs of identity theft, such as unusual account activity, and we take immediate action and the appropriate steps to prevent and mitigate any potential identity theft event.

One of the best ways that you can protect your personal information is to obtain a copy of your credit report at least once a year to review for any errors. The Federal government mandated that the three biggest credit-reporting companies each provide a free credit report (not to include a credit score) to consumers at least once a year. To do this, the reporting companies joined forces to create Annual Credit Report.com.

There are three different methods of obtaining your credit report. You can visit www.annualcreditreport.com, call 877.322.8228, or mail a standardized form (downloaded from credit reporting agency Web sites) to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.

(Note: there are for–profit Web sites operating that give credit reports for a fee. The above-mentioned site is the official site as provided by Federal law.)

Additionally, the Federal Trade Commission publishes many helpful information pieces that explain identity theft and the steps you should take to guard your personal information. Click through to the FTC sites for information:

  1. A good overview of the identity fraud problem and suggestions to protect your personal information, furnished by the Federal Trade Commission (FTC)
  2. To report an identity theft occurrence, obtain an identity theft affidavit, furnished by the Federal Trade Commission (FTC)

Priority Guard Checking

If you haven’t yet, consider signing up for Priority Guard with ID Protect. Get ID and Credit fraud protection round the clock. Call us at 877.762.8663 to open a Priority Guard Checking with ID Protect or for more information.

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